Privacy Policy

1. Information We Collect

We collect information that you provide directly and data generated through your use of our services:

• Account Information: Name, email, phone number, business name, trade license, NID number.
• Parcel Data: Sender and recipient details, parcel descriptions, weight, dimensions, and delivery addresses.
• Transaction Data: Payment amounts, COD collections, settlement details, and billing history.
• Device & Usage Data: IP address, browser type, device information, and platform usage analytics.
• Location Data: GPS data from riders for delivery tracking and route optimization.

2. How We Use Your Information

• Process and deliver parcels, including real-time tracking.
• Process payments, COD collections, and settlement disbursements.
• Communicate order updates, delivery confirmations, and service notifications.
• Improve our services, optimize delivery routes, and enhance platform features.
• Comply with legal obligations and prevent fraud or abuse.

3. Information Sharing

We do not sell your personal information to third parties. We may share limited information with:

• Delivery Partners: Rider name and phone number are shared with recipients for delivery coordination.
• Payment Partners: bKash, Nagad, and bank partners for processing settlements.
• Legal Authorities: When required by law, regulation, or valid legal process.

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), access-controlled database storage, and regular security audits. Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for a minimum of 5 years as required by Bangladesh tax and commerce regulations. You may request deletion of your account data, subject to legal retention requirements.

6. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can configure your browser to reject cookies, though some features may not function properly without them.

7. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request account deletion (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing communications at any time.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

9. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@rapidpost.com or write to: RapidPost, Corporate Office, Dhaka, Bangladesh.